Terms of service
Last updated: June 1, 2026
Please read these Terms of Service carefully before using the Bobo Wellness website or placing an order. By accessing our site or purchasing from us, you agree to be bound by these terms.
1. About Us
Bobo Wellness is a cosmetics and personal care brand operated by OZCICEK LLC, a limited liability company organized under the laws of the Commonwealth of Virginia, United States.
These terms govern your use of our website at bobowellness.com and your purchase of our products.
2. Eligibility
By using our site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Our products are intended for personal, non-commercial use.
3. Products & Pricing
We reserve the right to modify product descriptions, pricing, and availability at any time without prior notice. In the event of a pricing error, we will contact you before processing your order, and we are not obligated to fulfill orders placed at an incorrect price.
All prices are listed in US Dollars (USD) and do not include applicable taxes, which will be calculated and displayed at checkout.
4. Orders & Payment
By placing an order, you are making an offer to purchase. We reserve the right to decline or cancel any order at our discretion — for example, in cases of suspected fraud, inaccurate information, or product unavailability. If your order is cancelled after payment, a full refund will be issued promptly.
We accept major credit cards, PayPal, Shop Pay, and other methods listed at checkout. Payment is charged at the time of purchase. Charges from us appear on your bank or card statement as "BOBO WELLNESS".
5. VIP Club Membership
By joining the Bobo Wellness VIP Club, you authorize us to charge your payment method on a recurring basis at the interval selected at checkout, until you cancel. We send a reminder before each renewal.
You may cancel or modify your VIP Club membership through your account, or by contacting us at support@bobowellness.com at least 48 hours before your next billing date, with no penalty. Cancellation requests must be received before a renewal is processed. Once a renewal has been billed, processed, or shipped, that order can no longer be canceled and will be fulfilled as scheduled; any approved cancellation will apply to future orders only. Charges that have already been processed are subject to our Refund & Returns Policy.
If a renewal is charged without a prior cancellation request having been received, that charge is considered valid and authorized under these VIP Club membership terms.
6. Chargebacks & Payment Disputes
If there is a problem with an order or a charge, please contact us at support@bobowellness.com or through the contact form on our website before disputing the charge with your bank or card issuer. We resolve nearly every issue quickly, including a full refund or replacement where appropriate.
Initiating a chargeback for an order you received and kept, or for a VIP Club renewal that you authorized and did not cancel within the timeframe above, may constitute a wrongful dispute. In such cases, we reserve the right to contest the chargeback and submit evidence — including your order details, proof of delivery, your authorization of recurring charges, and these Terms — to your payment provider.
7. Intellectual Property
All content on this website — including text, images, logos, product designs, and branding — is the exclusive property of Bobo Wellness / OZCICEK LLC and may not be copied, reproduced, or used without our prior written consent.
8. Disclaimer of Warranties
Our products are cosmetic and personal care products intended to cleanse, care for, and improve the appearance of skin and hair. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary based on individual factors such as skin type, hair type, and frequency of use. Nothing on this website constitutes medical advice. If you have a medical condition or sensitive skin, consult a qualified healthcare professional before use, and discontinue use if irritation occurs.
Our website and products are provided "as is," without warranties of any kind, express or implied, to the fullest extent permitted by law.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Bobo Wellness / OZCICEK LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid for the specific order in question.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or your use of our website shall be resolved exclusively in the state or federal courts located in the Commonwealth of Virginia, and you consent to the personal jurisdiction of such courts.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our website following any updates constitutes your acceptance of the revised Terms. We will indicate the revision date at the top of this page.
13. Informal Dispute Resolution
Before initiating any formal legal proceeding or arbitration, you agree to first attempt to resolve any dispute with us informally for at least sixty (60) days by sending a written notice of the dispute to support@bobowellness.com. Your notice must include (a) your name and order number(s); (b) a clear description of the dispute; and (c) the specific relief you are seeking. If we cannot resolve the dispute within sixty (60) days of receipt of your notice, either party may commence arbitration.
14. Mandatory Individual Arbitration
Please read this section carefully. It affects your legal rights.
Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our website, or your purchase of our products or VIP Club membership — including the interpretation, enforceability, or validity of these Terms and of this arbitration agreement — that is not resolved through the informal process in Section 13 shall be resolved exclusively through final and binding individual arbitration, and not in a court of law.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before a single arbitrator. You may choose to participate in the arbitration by telephone, video conference, in person at a mutually convenient location, or by written submissions only. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Exceptions. Either party may bring an individual action in small claims court for disputes that qualify. Either party may also seek injunctive or other equitable relief in court to protect intellectual property rights.
Opt-out. You may opt out of this arbitration agreement by sending written notice to support@bobowellness.com within thirty (30) days of the date you first accepted these Terms. Your notice must include your name, order number, and a clear statement that you wish to opt out of the arbitration agreement. Opting out does not affect the applicability of any other section of these Terms.
15. Class Action and Jury Trial Waiver
Please read this section carefully. It affects your legal rights.
You and we agree that any dispute will be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and we each waive any right to a jury trial. The arbitrator may not consolidate more than one person's claims, may not preside over any form of a representative or class proceeding, and may not award relief to anyone other than the individual party seeking relief.
If this Class Action and Jury Trial Waiver is found to be unenforceable as to any particular claim, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court, while all other claims shall remain subject to arbitration.
16. Contact
For any questions regarding these Terms, please contact:
OZCICEK LLC Email: support@bobowellness.com