Shipping policy
Last updated: June 1, 2026
Where We Ship
Bobo Wellness currently ships to all 50 US states. We do not ship to APO/FPO/DPO military addresses or US territories at this time; international shipping is coming soon — sign up for our newsletter to be notified when we expand to your country.
Processing Time
All orders are processed within 24–48 hours, Monday through Friday. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking details as soon as your order ships.
Delivery Estimates
We offer a single standard shipping option, with an estimated delivery time of 5–8 business days from the date of shipment.
Delivery times are estimates only, not guarantees. Delivery timeframes do not include order processing time, and we are not responsible for delays caused by carriers, weather, natural disasters, public health events, labor disruptions, customs (for future international orders), or other circumstances beyond our reasonable control (force majeure).
Shipping Costs
Shipping is free on all orders, with no minimum purchase required.
Multiple Shipments
Depending on stock and warehouse location, your order may ship in more than one package and may arrive on different days. You will receive a separate tracking number for each shipment. This does not indicate a missing item — please wait for all shipments to arrive before contacting us about a missing product.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout, including apartment/unit numbers where applicable. We ship to the address you provide.
- If you notice an error before your order ships, contact us immediately at support@bobowellness.com — if the order hasn't shipped yet, we can update it.
- If an order ships to an incorrect or incomplete address you provided, we are not responsible for delays, non-delivery, or lost packages, and any reshipment will be at your cost.
- Orders returned to us as "undeliverable" due to an incorrect address may be reshipped at your cost or refunded at our discretion, less original shipping and any restocking fees.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. You can track your package through our website or the carrier's site. If you haven't received tracking within 48 hours of your order, please check your spam folder or contact us at support@bobowellness.com or through the contact form on our website.
Signature and Insurance
By default, packages ship without a signature requirement. We do not add shipping insurance by default. If you would like signature confirmation or shipping insurance for a specific order, please contact us before your order ships and we will do our best to accommodate the request (an additional fee may apply).
Package Refusal
If you refuse delivery of your package for any reason other than damage or an incorrect item, the shipment will be treated as a return under our Refund & Returns Policy. You will be responsible for return shipping costs and any applicable restocking fee.
Delivery, Lost, and Stolen Packages
Once the carrier marks a package as delivered, our shipping obligation is complete. We deliver to the address you provide; we do not control the carrier's handling of the package after that point.
If your tracking shows "delivered" but you have not received your package:
- Check with neighbors, building reception, mailroom, and any household members.
- Wait 24–48 hours — packages are sometimes marked delivered slightly early and appear soon after.
- Check the delivery location noted by the carrier (front door, mailbox, side door, etc.).
- Contact the carrier first to open a missing-package investigation. The carrier has the delivery record and GPS data.
- If the carrier investigation confirms non-delivery, contact us at support@bobowellness.com or through the contact form on our website with your order number and the carrier's case reference. We will work with the carrier to investigate and, where warranted, reship or refund your order.
We are not responsible for packages confirmed as delivered by the carrier but subsequently lost, stolen, or misplaced at the delivery address. Please reach out to us before disputing the charge with your bank — we resolve most delivery issues directly.
Reshipments
We will reship an order at no cost to you where the issue is our fault (for example, an item shipped incorrectly, packed defectively, or lost by the carrier before delivery is confirmed).
Reshipments due to reasons within your control — such as an incorrect address you provided, refusal of delivery, or a package confirmed delivered but missing at your location — are at your cost and at our discretion.
Damaged Packages
If your package arrives visibly damaged, please refuse delivery if possible, or accept the package and email us within 48 hours of delivery with photos of the damage. See our Refund & Returns Policy for the full damaged-goods process.
VIP Club Shipping
Additional shipping benefits available to VIP Club members — including free shipping on eligible member orders — are set out in our VIP Club Cancellation Policy and disclosed at checkout when you join.
Questions
For any shipping questions or issues, please contact us at support@bobowellness.com or through the contact form on our website. We respond within 1–2 business days.